Thesis (user requests) vs. Antithesis (business reality): Why 25-85% of tech projects collapse in the gap. Introduce the “synthesis” mindset: engineering solutions that reconcile both.
Customers are humans, and we humans are, more often than not, irrational. To overcome that irrationality, we need to plot users' reality in a rational space (coordinate system), filtering any noise or contaminants.
Design Minimum Viable Proof loops: not just product features, but experiments that validate quantifiable business outcomes. Case study: How a “toy” MVP exposed a $2M efficiency leak.
Turn validated needs into systems that dialectically evolve with the business. Metrics that matter: Customer effort score → revenue per operational hour.

